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Call us on 1800 675 839

Monday to Friday
8am - 8pm (AEST/AEDT)

International: +61 3 9067 2233

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Prime Super
Locked Bag 5103
Parramatta, NSW 2124

 

Fax us: 1800 023 662

Feedback, enquiries and complaints

Use the details above to contact us with your feedback, suggestions and enquiries. If you wish to lodge a complaint about the Fund or its administration, please write to:

  • Complaints

    The Complaints Officer
    Prime Super
    Locked Bag 5103
    Parramatta NSW 2124

    Phone: 1800 675 839
    International: +61 3 9067 2233
    Email: administration@primesuper.com.au

    We respond to all queries and complaints as quickly as possible and aim to get back to you within one business day.

    Complex matters can take longer. We aim to resolve any complaint within 45 days and update you every 28 days as your matter progresses.

    If you’re unsatisfied with our response to your enquiry or complaint or if you do not receive our reply within 45 days, you may choose to contact the Australian Financial Complaints Authority (AFCA) and ask for your concerns to be reviewed.

  • Australian Financial Complaints Authority

    Australian Financial Complaints Authority
    GPO Box 3
    Melbourne VIC 3001

    Phone: 1800 931 678 (free call)
    Email: info@afca.org.au
    Website: afca.org.au

    AFCA is an independent body established to resolve superannuation and advice complaints made by members and beneficiaries. AFCA provides fair and independent financial services complaints resolution services that are free to consumers.

    Please note that there are time limits for lodging certain complaints, such as those relating to the payment of a death benefit. If you’re unhappy with our proposed death benefit distribution decision you must lodge an objection with us within 28 days. If you’re unhappy with our final distribution decision you must complain to AFCA within 28 days of being notified of it.

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