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Income Protection claims

If you have income protection insurance with Prime Super and you are unable to work for a period of time due to sickness or injury, you may be able to claim an income protection benefit.

1. You will need the following information

  • your name and date of birth
    - your member number would be helpful but it's not required
  • details about your injury or sickness
    - the date on which your injury first occurred or your sickness first presented itself
    - details and the date of your diagnosis
  • details about your work status
    - the date you last worked
    - the amount of hours you worked per week leading up to your injury or sickness

 2. Start the claims process

To start the claims process, call the Prime Super team on 1800 675 839. 

  • Lodge your claim online. The fastest way to claim is online. If you select the online claim option, the claims team will send you a unique, member-specific link to our insurer’s claim portal. Using this link, you can provide all the information needed to assess your claim.

  • Tele or paper claims. If you prefer you may also be able to lodge your claim over the phone with our tele team, or we can send you the claim forms for you to complete. 

When assessing your claim, the insurer may ask you for additional information relating to your claim. We will always contact you in writing or by phone if this is the case so you know exactly what is required. To ensure you have all the help you need, we'll give you the name and contact details of your own dedicated Claims Officer who will assist you with your claim and help answer any questions you may have along the way.