Prime Super Pay

Introducing Prime Super Pay - our new employer portal is coming.

 

Prime Super is transitioning to a new employer portal - Prime Super Pay - designed to make managing superannuation payments simpler, more reliable, and ready for Payday Super.

This page is your central source of information throughout the transition. We’ll keep it updated with key dates, registration details, guides, and support resources as we move closer to launch. You’ll also receive updates directly via email.

 

What's changing

Prime Super Pay will replace our current employer platforms, SCH Online and EmployerOnline, bringing super payments and administration together in one modern, integrated platform.

Prime Super Pay includes an integrated superannuation clearing house provided by Wrkr, offering improved validation, reporting, and support to help employers meet their super obligations with confidence.

SCH Online and EmployerOnline will remain available for use until 30 June 2026. On 1 July 2026 they will move to read-only mode and will eventually close in due course.

We recommend downloading any historical contribution reports you may need from SCH Online or EmployerOnline for your records before 30 June 2026.

 

Why we're making this change 

Prime Super Pay has been purpose‑built with Payday Super in mind and supports the upcoming legislative changes taking effect from 1 July 2026, which require super contributions to align with each pay run.

Transitioning to Prime Super Pay ahead of this date will help ensure your business is prepared, reduce the risk of errors or delays, and streamline compliance.
 

What do I need to do now? 

Watch for emails from Prime Super. Prime Super Pay registrations will be released from 4 June 2026, so you’ll receive a personalised invitation to register when your organisation is ready.

While you’re waiting, you can prepare by:

• • Reviewing and updating your organisation’s details in SCH Online and EmployerOnline
  • Ensuring each person who needs portal access has their own unique email address, as shared inboxes won’t be supported

 

Benefits of Prime Super Pay

	No cost Available at no cost when Prime Super is offered as the default super fund
	Easy to use A modern, intuitive platform designed to simplify payroll and contribution tasks
	Reporting tools Clear reporting to support reconciliation and record‑keeping
	Help hub Comprehensive self‑service support, including step‑by‑step guides
	Digital employee onboarding Including stapling and TFN declarations

Support

We’re here to help throughout the transition. Additional resources, FAQs, and employer webinars will be released as we approach launch.

 

Employer FAQs 

About Prime Super Pay

• What is the new Employer Portal – Prime Super Pay?

  Prime Super Pay is a next-generation employer contribution platform designed to reduce manual work, improve data quality, and streamline superannuation contribution processing.

• Why are we moving to Prime Super Pay?

  We’re moving to Prime Super Pay to give employers a much easier, faster and more accurate and reliable way to submit contributions payments.

• Why is Prime Super making this change?

  We’re moving to Prime Super Pay which is a self-service platform with an integrated clearing house, provided by Wrkr. It’s designed to support employers in managing their super obligations, including changes under the Payday Super legislation. From 1 July 2026 SCH Online and EmployerOnline will be “READ ONLY” and will not be available for contribution payments.

• Who can use Prime Super Pay?

  Business owners, bookkeepers and payroll service providers acting on behalf of employers.

• What do you mean by user-friendly interface?

  Prime Super Pay uses clean screens, guided forms and clear status labels to make the platform easier to navigate, reduce errors and assist with task completion.

• How does Prime Super Pay simplify making super contributions?

  It's a one-stop digital experience - you'll be able to create/find members, upload or enter contributions, validate data in real time, submit and track status, and export reports, all in one place, with clear prompts and alerts to keep you moving without needing to navigate multiple systems.

• What features help my business meet super obligations?

  Real-time validation and clear status tracking are designed to help you resolve any entry exceptions (errors) quickly.

  If your business, or the business you’re performing super admin for has many entities, multi-entity switching enables contributions to be made through a single log in.

  Smart alerts and in-product guidance are provided to help you stay on track of your super obligations.

  You can choose to bulk upload your contribution files for multiple employees in one go, then reuse templates next pay cycle if there have been no staff changes since the previous upload.

  Prime Super Pay is ready for the Payday Super legislation and is planned to evolve along with future legislative changes.

• How will Prime Super Pay reduce errors and processing effort?

  As you work through the contribution process, built-in validation will highlight any issues or errors for correction before submission. This will reduce rework and processing efforts.

Timeline and Transition from SCH Online

• When will Prime Super Pay be accessible?

  We're working to deliver access in the most streamlined way possible. Prime Super Pay is planned for launch in 4 June 2026. We’ll keep this page updated with key dates.

• When will Prime Super’s arrangement with SCH Online and EmployerOnline end?

  From 1 July 2026, SCH Online and EmployerOnline will be placed into 'read-only' mode where your information is still available, but you won’t be able to make contributions or changes. You’ll have 6 months from the date 'read-only' mode is activated to access, download and store historical contribution records. After the 6-month period, SCH Online and EmployerOnline will no longer be accessible via Prime Super.

• Do all super funds stop using SCH Online and EmployerOnline on 30 June 2026?

  No. Some super funds may stop using SCH Online earlier. The 30 June 2026 date applies specificially to Prime Super's arrangement.

• Will I still be able to view my contributions in SCH Online or EmployerOnline?

  Yes. From 1 July 2026 the systems will be read‑only for six months, allowing you to view and download contribution history. No new contributions or changes will be possible.

• How are refunds from SCH Online handled?

  Existing SCH Online refund processes will continue until all outstanding transactions are finalised. 

• Will there be downtime during the transition to Prime Super Pay?

  There is no planned downtime that would prevent access to the new clearing house services. Disruption will be minimised. 

Getting Ready for the Transition

• What do employers need to do?

  From 4 June 2026, employers will need to complete registration for Prime Super Pay and prepare for their first contribution submission.

• Are there any requirements leading up to the transition?

  Employers should ensure their details in SCH Online and EmployerOnline are up to date. The new platform requires multi‑factor authentication (MFA), so each user must have a unique email address—shared mailboxes cannot be used.

• Will payroll processes change?

  Most payroll processes will remain the same. Some employers may benefit from additional automation depending on their payroll system.

• What if I’m currently using a different clearing house and want to use Prime Super Pay?

  You can register for Prime Super Pay from 4 June 2026 via the Prime Super website. You’ll need to be a Prime Super participating employer, which can be set up as part of the registration process.

Registration and User Access

• Will I need to set up my clearing house account from scratch?

  Yes, registration is required as this is a new platform. However, employers can upload existing contribution files or import employee data to minimise re‑entry and reduce errors during setup.

• Can I set up multiple users?

  Yes. Multiple users can be set up, each using a unique individual email address. This supports MFA, audit trails and secure user management.

• Is multi‑factor authentication (MFA) required?

  Yes. MFA is mandatory and can be completed using Google Authenticator or a one‑time code sent to a mobile phone (work or personal).

Data Transfer and Compatibility

• What happens to my data if I don’t register for Prime Super Pay?

  If you choose not to register, your data will remain in SCH Online and EmployerOnline in accordance with regulatory retention requirements. As Prime Super’s arrangement with those platforms ends on 30 June 2026, you’ll need to arrange an alternative clearing house.

• Are my payroll/HR systems compatible with Prime Super Pay?

  The platform supports the industry‑standard SAFF file format. If your system produces a different format, a file‑mapping tool is available to convert eligible CSV files to SAFF format and save the settings for future use.

Security and Privacy

• How will the data be kept secure?

  Data is protected using industry‑standard security measures, including TLS 1.3+ encryption in transit, AES‑256 encryption at rest within AWS, secure data transfer protocols, and strict access controls.

• Will Prime Super use my employee data to approach members of other funds?

  No. Prime Super will not use employee data for marketing purposes. Employee fund choice is respected, and all data handling complies with privacy legislation.

Support, Training and Help

• What support, training materials and resources will you provide?

  Employers will have access to step‑by‑step guides within the platform via the Help icon, plus alerts and real‑time status information to assist with tasks.

• Who can I contact for assistance or troubleshooting during the transition?

  You can contact Prime Super’s Employer Support team via [email protected], by phone on 1800 675 839, or through your dedicated employer consultant.

• Where can employers access support?

  Support is available through Prime Super’s Employer Support team by phone or email, with additional guidance embedded directly in the platform.

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_Disclaimer: 

_{*Prime Super Pay is the brand name for the clearing house solution provided by Wrkr Ltd (ABN 50 611 202 414) and ClickSuper Pty Ltd (ABN 48 122 693 985, AFSL 337805) trading as Wrkr PAY. The clearing house solution includes the Clearing House issued by ClickSuper Pty Ltd. Terms and conditions of Wrkr and ClickSuper apply and a Product Disclosure Statement for the clearing house is available from ClickSuper on request. You should consider the PDS before deciding whether to use or keep using the Clearing House. Wrkr Ltd and ClickSuper Pty Ltd are solely responsible for the clearing house solution.}