Skip to Content
Cybersecurity article 2025

How to Protect Your Superannuation Account from Scams and Cyber Threats

Time to read icon read
Pushlished date icon Published on 19 June 2025

Your superannuation account is one of your most important long-term investments so it’s crucial to keep it safe from superannuation scams and cyber threats.

With more financial transactions and account access happening online, it’s more important than ever to be vigilant about protecting your personal information. Cybercriminals can target superannuation accounts to steal your retirement savings or personal information. Taking a few simple steps to secure your future can make a big difference. In this article, we share practical tips to help keep your superannuation account safe.

How to spot a genuine message from Prime Super

In a genuine call, SMS or email from Prime Super, we will never ask you to:

  • Share sensitive information such as your multi-factor authentication code or PIN
  • Provide remote access to your device or ask you to download software
  • Join an online “chat” with a Prime Super team member

What suspicious communications may look like

You should watch for communications that:

  • Contain spelling, grammatical and/or punctuation errors
  • Pressure you to act urgently
  • Have unfamiliar links or attachments
  • Come from email addresses or phone numbers you do not recognise

If you’re unsure, it’s safer to double check before you click or respond.

Ways to protect yourself

STOP

    • Don’t give personal information to anyone if you’re unsure about a message.

CHECK

    • Verify requests and contact us immediately on 1800 675 839 if you receive a suspicious message.
    • Be cautious of messages claiming your superannuation account is at risk, under review, or locked.

PROTECT

    • Register for a MemberOnline account if you don’t already have one.
    • Set a strong, secure password and change it regularly. You will have to use multi-factor authentication every time you log in to your superannuation
    • Be cautious when using public Wi-Fi. We encourage you to wait until you’re on a secure network to check your superannuation account.

What should you do if you receive a suspicious communication?

  • Do not click any links or open attachments
  • Screenshot or record details of the communication
  • Contact us on 1800 675 839 between 8am-8pm (AEDT/AEST) Monday to Friday or via MemberOnline.

Reporting suspicious activity

If you think your account has been compromised or notice any unusual activity, call us on 1800 675 839 between 8am-8pm (AEDT/AEST) Monday to Friday or via MemberOnline.