Contact us

Phone
Call us on 1800 675 839
Monday to Friday
8am - 8pm (AEST/AEDT)
International: +61 3 9067 2233
Reach out to a local consultant or book a chat online now

Post
Prime Super
Locked Bag 5103
Parramatta, NSW 2124
Fax us: 1800 023 662
Feedback, enquiries and complaints
Use the details above to contact us with your feedback, suggestions and enquiries. If you wish to lodge a complaint about the Fund or its administration, please write to:
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Complaints
The Complaints Officer
Prime Super
Locked Bag 5103
Parramatta NSW 2124Phone 1800 675 839
International +61 2 9374 3967
Email administration@primesuper.com.auWe try to respond to all queries and any complaints as efficiently as possible and aim to respond to you within 1 day for straightforward issues.
For more complex matters, we aim to resolve your complaint within 45 days and will update you every 28 days on the progress of your complaint.
Should you be unsatisfied with our response to your enquiry or complaint or if you do not receive our reply within 45 days, you may be able to contact the Australian Financial Complaints Authority (AFCA) to have your concern reviewed.
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Australian Financial Complaints Authority
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001Phone 1800 931 678 (free call)
Email info@afca.org.au
Web afca.org.auThe AFCA is an independent body established to resolve superannuation and advice complaints of members and beneficiaries. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Please note that there are some time limits for lodging certain complaints. This includes complaints about the payment of a death benefit. If you’re unhappy with our proposed distribution you must lodge an objection with us within 28 days. If you’re unhappy with our final distribution decision you must complain to AFCA within 28 days of being notified of the final decision to pay the death benefit.
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