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Call us on 1800 675 839

Monday to Friday
8am - 8pm (AEST/AEDT)

International: +61 3 9067 2233

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Prime Super
Locked Bag 5103
Parramatta, NSW 2124


Fax us: 1800 023 662

Feedback, enquiries and complaints

Use the details above to contact us with your feedback, suggestions and enquiries. If you wish to lodge a complaint about the Fund or its administration, please write to:

  • Complaints

    The Complaints Officer
    Prime Super
    Locked Bag 5103
    Parramatta NSW 2124

    Phone 1800 675 839
    International +61 2 9374 3967

    We try to respond to all queries and any complaints as efficiently as possible and aim to respond to you within 1 day for straightforward issues.

    For more complex matters, we aim to resolve your complaint within 45 days and will update you every 28 days on the progress of your complaint.

    Should you be unsatisfied with our response to your enquiry or complaint or if you do not receive our reply within 45 days, you may be able to contact the Australian Financial Complaints Authority (AFCA) to have your concern reviewed.

  • Australian Financial Complaints Authority

    Australian Financial Complaints Authority
    GPO Box 3
    Melbourne VIC 3001

    Phone 1800 931 678 (free call)

    The AFCA is an independent body established to resolve superannuation and advice complaints of members and beneficiaries. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

    Please note that there are some time limits for lodging certain complaints. This includes complaints about the payment of a death benefit. If you’re unhappy with our proposed distribution you must lodge an objection with us within 28 days. If you’re unhappy with our final distribution decision you must complain to AFCA within 28 days of being notified of the final decision to pay the death benefit.

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