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We’re rated the Best for Customer Experience for the second year running

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Pushlished date icon Published on 20 July 2023

WeMoney chose Prime Super as the Best for Customer Experience for the second year in a row because we take the time to build relationships, offer educational opportunities and support local communities. And we’re always up for a cuppa and a chat.

With a focus on personalised service, we put our heart into super for over 140,000 members and warmly welcome people from any industry or sector.

We go out of our way to make ourselves available for our members. Our super specialists in the Member Solutions Team provide their mobile phone numbers to members and give general and personal advice. Members can book time in a super specialist’s diary at no additional charge to them and meet in person or chat over the phone.

Our broad network of regional managers, spanning across Australia, are a valuable resource for employers, and readily available to help with any administrative needs or provide updates on regulatory changes. Our regional managers regularly engage with members in small group sessions or larger workplace seminars. Whether it’s one person or a group of 200, we’re there to support our members in understanding, managing and making the most of their super.

We provide a local contact centre that, last financial year, received about 133 calls every day and answered more than 80 per cent of them within 30 seconds. We don't keep our members waiting on hold for long periods.

For over 25 years, we’ve been continually improving to meet the changing needs of our members, organisations and society. It’s our caring combined with our expertise and experience that makes us an award-winning fund.

You can book a chat with one of our super specialists if you have any questions about your super.

Book a chat 

WeMoney is one of the fastest growing communities, empowering young Australians to take control of their personal finances.

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This document is current at the date of publication and is subject to change. It contains general information and does not take account of your specific objectives, financial situation or needs or personal circumstances. You should seek professional financial advice, consider your own circumstances and read our Product Disclosure Statement (PDS) before making a decision about Prime Super. For a PDS and Target Market Determination call 1800 675 839 or visit the Prime Super Pty Ltd

ABN 81 067 241 016 AFSL 219723 RSE L0000277 (Trustee), Prime Super ABN 60 562 335 823 RN 1000276