We’re rated the Best for Customer Experience for the third year in a row

WeMoney chose Prime Super as the Best for Customer Experience for the third year in a row because we take the time to build relationships, offer educational opportunities and support local communities. And we’re always up for a cuppa and a chat.

With a focus on personalised service, we put our heart into super for over 140,000 members and warmly welcome people from any industry or sector.

We go out of our way to make ourselves available for our members. Our super specialists in the Member Solutions Team provide their mobile phone numbers to members and give general and limited financial advice. Members can book time in a super specialist’s diary at no additional charge to them and meet in person or chat over the phone.

Our broad network of regional managers, spanning across Australia, are a valuable resource for employers, and readily available to help with super administrative needs or provide updates on regulatory changes. Our regional managers regularly engage with members in small group sessions or larger workplace seminars. Whether it’s one person or a group of 200, we’re there to support our members in understanding, managing and making the most of their super.

We provide a local contact centre that, last financial year, received about 135 calls every day and answered more than 80 per cent of them within 30 seconds. We don't keep our members waiting on hold for long periods.

For 30 years, we’ve been continually improving to meet the changing needs of our members, organisations, and society. It’s our caring, combined with our expertise and experience that makes us an award-winning fund.

You can book a chat with one of our super specialists if you have any questions about your super.

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