Income Protection claims

If you have income protection insurance with Prime Super and you are unable to work for a period of time due to illness or injury, you may be able to claim an income protection benefit.

1. You will need the following information

  • Your name and date of birth
    - Your member number would be helpful but it’s not required
  • Details about your injury or illness
    - The date on which your injury first occurred or your illness first presented itself
    - Details and the date of your diagnosis
  • Details about your work status
    - The date you last worked
    - The amount of hours you worked per week leading up to your injury or illness

 2. Start the claims process

There are three ways you can start the claims process – simply choose the option you’re most comfortable with.

  1. Lodge your claim online
    Login to your secure MemberOnline account and initiate and lodge your claim online. There are no forms to complete and for many members this is the easiest way to lodge a claim.
  2. Lodge your claim over the phone with Tele-claims
    Give our team a call on 1800 675 839 and let them know you would like to make an income protection claim. If you’re eligible for tele-claims, we’ll assign you a dedicated case manager to work with you to gather all of the information required to lodge your claim over the phone.
  3. Call the Prime Super team on 1800 675 839
    Let the customer service representative know that you would like to initiate an income protection claim – you’ll be transferred to our Claims Team. They will confirm your details and advise you of the documents and information you might need to provide for your claim to be assessed. They will also send you the claim forms you’ll need to complete. When completing the forms you’ll need to include any supporting documents that may have been requested by the Claims Team. When assessing your claim, the Insurer may also ask you for additional information relating to your claim. We will always contact you in writing or by phone if this is the case so you know exactly what is required.

To ensure you have all the help you need, you’ll be given the name and contact details of your own dedicated Claims Officer who will assist you with your claim and help answer any questions you may have along the way.