Keep track of your super the straightforward way
We want to help make keeping track of your super as straightforward as possible. With the launch of our new mobile app available for Android & iPhone devices, a Digital member card and an updated MemberOnline designed for mobile use, you now have everything you need to keep your super close to hand.
Download the app!
Get the most out of your Super or Income stream account and stay connected anywhere, anytime with our new mobile app!
What are the benefits of using the Prime Super app?
- Set-up a 4-digit PIN for easy access
- Check your account balance and recent transactions
- Update personal and contact details
- Check insurance cover
- View and update beneficiaries
- Consolidate other super accounts
- Access BPAY details to make additional contributions
- View and download statements
*You will need to register for MemberOnline to access the app.
For easy access to your online account you will need to register for a MemberOnline account.
Registering is quick and easy - why not do it today?
Your Digital member card is stored on your smart phone. It has your member number, BPAY details to aid making additional contributions and allows you to email your super details directly to your employer which makes keeping your Prime Super account event easier when you start a new job.*If you’re an Android user you may need to download the PassWallet App to access your Digital Member Card. For iPhone users this will save to your wallet.
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Starting a new job?
We’ve launched the new handy Digital Member Card to make keeping your Prime Super account when you change jobs even easier. Simply download the card straight to your mobile phone today and show this to your new employer.
We also have a Choice of Fund form available to you, simply pass this on to your Employer for them to start making contributions to your Prime Super account.
Want to join Prime Super?
Join online today, it only takes a few minutes and our new consolidation tool will even search for and find other lost super accounts giving you the option to consolidate them all in three straightforward clicks.
Where can I download the App?
The app is available in the Apple app store for iPhone users, and the Google Play store for Android users.
Who can use the app?
All members of the Prime Super fund, assuming you have already registered for a MemberOnline account.
Is there a cost to download the app?
No, the app is free to download from both the Apple and Google Play Stores.
Is the data I’m viewing ‘real-time’?
Yes, your estimated account balance, transaction information and insurance details are in real time.
What happens if my device is stolen – will someone be able to access my account?
Another person would need your log in details including member number/username and password in order to access your account. You should always call us in the event your device is lost or stolen so we can reset your password as an added level of security.
I am getting too many notifications, how do I change this?
You can turn off push notifications for the app in your phone Settings menu.
What to do if the app unexpectedly quits, stops responding or won’t open
- Restart the App – close the app and open it again
- Restart your device – turn your device off and back on
- Check for iOS/Android operating system updates
- Check for app updates
- Delete and re-install the app.
What happens when I buy a new phone?
You will need to re-download the app and set up a 4-digit PIN code again.
When the app is updated, will I need to reset my 4-digit PIN?
The device will remember your details after any automatic app update. However, if you delete the app and re-install, you will need to set-up a 4-digit PIN again.
How do I set-up a 4-digit PIN?
From the login screen, click the toggle icon next to, “Want to login faster? Create your own 4-digit PIN”.