This Privacy Policy is produced by Prime Super Pty Limited as Trustee of Prime Super (Fund) in compliance with the Privacy Amendment (Private Sector) Act 2000 (Cth) to explain to members and sponsoring employers (participants) of the Fund:
Prime Super is subject to the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) which, in certain cases, can require that certain information be provided to the Australian Transaction Reports and Analysis Centre (AUSTRAC) or that information be withheld from a person seeking it. Where a conflict exists between a right or entitlement under this legislation and the Privacy Amendment (Private Sector) Act 2000 (Cth), the former will generally prevail.
Primary Purpose
We collect personal information about participants primarily to:
Only information that is actually needed to operate the Fund is collected. If participants choose not to provide this information it may mean we are unable to provide superannuation services and that contributions or account balances may have to be transferred to a government run lost money facility.
Other purposes
Information collected may also be used to provide participants with information on other products or services that may be of interest. These products and services are generally provided by third parties, however, third parties will not be provided with participants' information, except where we are compelled to do so by law. We may send information on products or services to members from time to time.
We will only provide participants with information on other products or services where a real and tangible benefit is offered to participants. This will generally be provided as part of our normal communication with participants.
From time to time it is possible that a special mail out may occur that only concerns information on other products or services. If participants do not wish to receive this type of information, they can contact us and request that no such information be sent.
How we collect personal information
We collect personal information about members and their employers when:
Where an employer provides information to facilitate membership and / or payment of contributions that is of a limited nature, we may contact members to request additional information.
We collect personal information needed to manage the Fund including name, address, date of birth, telephone number and Tax File Number.
We also collect certain health information from members who apply for insurance benefits through the Fund in some instances. This information allows appropriate insurance cover to be put in place.
Participants may, from time to time, provide their email contact details. Where this occurs we are able to communicate with participants electronically and will hold the email address for this purpose. Where a participant has provided their email address and no longer wishes to receive email communications to that address, he or she can contact us to have the email address deleted or changed.
From time to time, members will be informed that they are able to complete a Nomination of Beneficiaries Form to indicate who should receive their entitlements if they die. The Nomination of Beneficiaries form assists us when deciding who should receive a death benefit. You do not have to complete a Nomination of Beneficiaries Form but, if you choose to do so, we suggest that you update it should your personal situation change. Information contained on the Nomination of Beneficiaries Form is stored by us and may be disclosed to claimants should you die while a member of the Fund.
Health Information
We receive health information from members when they apply for some types of insurance cover.
Information provided on insurance application forms is collected so that we and the insurer (who will be given the details) can assess a member's eligibility for insurance cover applied for.
If a claim is made for an insurance benefit, information about a member will be disclosed to medical practitioners and other experts nominated by the insurer for the purpose of assessing the claim. We or the insurer may also disclose information about the member to other advisers and parties involved in evaluating a claim or the resolution of a complaint related to a claim or insurance benefit.
Tax File Number Information
Collection of Tax File Numbers (TFN) is authorised by the relevant law. We are also required by law to ask you to provide your TFN. By providing your TFN you authorise us to use your TFN for the purposes contained in the Superannuation Industry (Supervision) Act 1993. Purposes currently authorised include:
You are not required to provide your TFN. Declining to quote your TFN is not an offence. However, if you do not provide your TFN, either now or later:
The lawful purposes for which your TFN can be used and the consequences of not quoting your TFN may change in future as a result of changes to the relevant law. The annual Member Benefit Statement sent to members shows whether they have supplied a TFN. To provide us with your TFN please contact us on Freecall 1800 675 839.
Even though we collect information, information is routinely handled by our administrator, which may change from time to time. The administrator has no right to retain information collected by us when it ceases to be the administrator and has no right to use information collected by us of any purpose except to administer the Fund as directed by the Trustee.
The administrator receives, compiles and stores personal information on our behalf, without acquiring a proprietary right in or to the information. Other organisations that are contracted to provide services to us on behalf of the Fund may also receive, compile and store personal information on our behalf, without acquiring rights in or to the information. These include:
Auditors - that check our accounts and the Fund's accounts for compliance with accounting standards and to help prevent fraud.
Insurance companies - that provide insurance cover for Fund members.
Mailing companies - that compile and send out documents to members such as annual statements.
Market research companies - that undertake research and client satisfaction surveys on our behalf and on behalf of the Fund.
Regulators - that police compliance with legislation such as the Australian Taxation Office (ATO), the Australian Prudential Regulation Authority (APRA), the Australian Securities and Investments Commission (ASIC) and AUSTRAC.
Information released to these and other organisations is kept private and secure. Unless disclosure is required by law, we ensure parties who receive information about participants have appropriate systems in place to comply with applicable privacy laws before permitting them to handle information.
In some instances it may be necessary to release information to other parties, such as an employer, for the purposes of making contributions, or another superannuation fund, to or from which a member would like to transfer money. From time to time disclosure may be required by law. Where we have a legal obligation to disclose information we will disclose the information. This may occur if, for example, we are required to provide information in relation to splitting superannuation interests in the event of marriage breakdown or under a court order. In some cases the law may prevent us from telling members that information has been provided.
Information is securely held in digital form, though paper files also exist particularly in relation to archives, complaints and insurance applications.
Generally, participants have a right to know what information we hold about them and to ensure it is correct. Participants can contact us to find out what information we hold on them and to correct errors in information held, except where an Act of Parliament may prevent access or correction.
Except where prohibited by law, participants seeking to access their personal information should contact us to arrange reasonable access. In some cases it may be necessary to charge a fee to access or compile certain information. Participants will be informed about any fee before it is charged.
There are security risks when transmitting and accessing information via the internet. Participants should assess these when deciding whether to use the internet services provided by us. Use of the internet when dealing with us and the Fund is voluntary.
Our web-hosting service provider records certain information from parties who log on to the website including:
Server address;
Top-level domain name (e.g. .com, .gov, .au);
Date and time of the visit ;
Pages viewed ;
Downloads; and
Site transferred from.
Except where a warrant, court order or Act of Parliament requires it, we will try not to identify users or their browsing activities and will not disclose these to any party.
Our website may use cookies for the purposes of statistical analysis and providing enhanced customer service. A 'cookie' is a piece of information sent to the user's web browser to help the website remember information about the user. We will not send participants unsolicited information on account of them having accessed the website.
This Privacy Statement applies to us and the Fund, and not to any other organisation to which the Fund or our websites may link or to which users may transfer.
We have an inquiries and complaints procedure in place.
To raise an inquiry or complaint, participants should contact the call centre on 1800 675 839 or write to the Privacy Officer at P.O Box 2229 Wollongong, NSW 2500 or email administration@primesuper.com.au.
The Privacy Officer will investigate the complaint and advise the participant of the outcome within 90-days of receipt. If a participant is dissatisfied with the resolution, he or she can refer the matter to the Privacy Commissioner by calling 1300 363 992.
Contact your local representative
The advice contained on the Prime Super website does not take into account your particular objectives, needs or financial situation. Before making a decision regarding the acquisition or disposal of a financial product, you should assess whether the advice is appropriate to your objectives, needs or financial situation. You may wish to make this assessment yourself or seek the help of an adviser. Prime Super takes no responsibility for you acting on the information provided. Any decision that you make is at your own risk. Before acquiring a financial product you should obtain a Product Disclosure Statement (PDS) relating to that product and consider the contents of the PDS before making a decision about whether to acquire the product.
Issued by the Trustee: Prime Super Pty Ltd ABN 81 067 241 016 AFSL No. 219723 RSE Licence No. L0000277 Prime Super ABN 60 562 335 823; RN 1000276